FAQ

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FAQ

Please check the questions below before contacting us. If your answer isn’t found please contact us!

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How To Wear

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[accordion-item title=”Why are the winter clothes and workwear by Fortress different?”]

The patented Fortress winter clothes and workwear technology provides 3 uniquely significant benefits:

1- Keeps you warm when wet.

2- Provides an unusually large comfort spectrum based on model.

3- Is lightweight, as all of the insulated Fortress winter clothes and garments utilize the AERIS insulation, which has naturally occurring air pockets, providing a greater weight disbursement.

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[accordion-item title=”How do you wear Fortress winter clothes and workwear?”]

Individuals will choose different wearing patterns. All of our base and mid-layer garments perform best when worn close to the skin. Individual preferences may dictate.

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[accordion-item title=”Can I wear clothing underneath the BasePro or Classic?”]

You may, but typically performance of our patented winter clothes is diminished as you add layers underneath.

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[accordion-item title=”Can I wear clothing over the Classic?”]

Our Classic pant & jacket lines are designed to be worn with an outershell. Your choice, from a sweatshirt to a waterproof shell.

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[accordion-item title=”What happens if I sweat while wearing Fortress Gear?”]

Perspiration is the largest contributor to COLD in the outdoors, but we’ve solved this problem! Stay active and your body heat will drive the moisture away from your body. Warm & wet simultaneously; the NEW SCIENCE!

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[accordion-item title=”If I overheat (get too hot) what should I do?”]

Ventilate! Unzip and ventilate.

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[accordion-item title=”How do you care for Fortress Gear?”]

All Fortress winter clothes items are machine washable. We suggest washing in cold water and HANG DRY as the preferred method.

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Product

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[accordion-item title=”Can I wear the ‘HotSox’ outside? (like a boot).”]

You can, but they are SOCKS, designed for home use or as a boot liner (in larger boots).

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[accordion-item title=”Why are there “slits” on the sides of your Classic jacket?”]

The ‘Slits’, when combined with the double zipper allow you to wear the jacket and sit without the discomfort of a bulging chest area.

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[accordion-item title=”Why doesn’t the Classic jacket have a collar/hood?”]

Specifically designed as a mid-layer, when wearing an outer shell, your neck isn’t locked with 2 layers of collars.

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[accordion-item title=”Are the mittens for Work?”]

Nope, our mittens are built for warmth, and can be used recreationally

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[accordion-item title=”What’s the difference between the regular and rugged mittens?”]

Both are equally warm, with AERIS 500 insulation, but the Rugged mittens include a slipknot fabric in the palm and wrist cuffs & adjustment.

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[accordion-item title=”How is it I can wear Fortress in -30F comfortably and wear the same jacket in 50F without becoming uncomfortable?”]

Breathability! Fortress has redefined breathability! We try to explain, but once you own it, it becomes self-evident!

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[accordion-item title=”Does Fortress carry a Kids’ line?”]

Yes. Our kids’ winter clothes line includes snow pants with AERIS 500 insulation and a Kids Jacket with ¼” insulation in the sleeves and ½” insulation in the body. With our cold weather clothing technology, your kids will enjoy the snow without cumbersome layers and sweat!

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Returns

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[accordion-item title=”How do I Exchange or Return products?”]

See the Exchange and Return policy here.

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Shipping

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[accordion-item title=”How long will it take for my order to arrive?”]

We primarily ship via USPS, priority. This provides shipping in the USA within 6 days. International orders vary by country.

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[accordion-item title=”What are your shipping rates?”]

As you input your order, the shipping rates will appear prior to charging your credit card.

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[accordion-item title=”Can I get same day delivery?Do you ship internationally?”]

Yes, everywhere except USA restricted countries.

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[accordion-item title=”How do I track my order?”]

The tracking number is included with the email, once your order is processed.

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Payment

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[accordion-item title=”Where do I apply a promotional code, gift card or merchandise credit to my order?”]

During checkout the ‘promotional code’ opportunity will be offered.

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[accordion-item title=”Is the website secure?”]

Yes, our website is secure and features an SSL certificate which stands for “Secure Sockets Layer”. It’s a cryptographic protocol that provides communication security between servers and browsers. In other words, when our customer visits the website and enters private information (ie: a credit card number, password, or address) an SSL certificate ensures that it travels safely from you to us and only the intended recipient sees the information.

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Sizing

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[accordion-item title=”How do I know which size to purchase?”]

It’s easy to find the right fit! See the Fortress Clothing “Sizing Chart” here.
If you are still unsure, contact our service team:
Call Us: 1-855-487-9276
Email Us: info@fortressclothing.com

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[accordion-item title=”How does Fortress measure chest size?”]

To determine chest size, measure the circumference around the chest underneath the arms.

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[accordion-item title=”Do your pants have different fits?”]

We offer a traditional, original fit in our Classic pants. The BasePro is designed to be snug, but not too tight.

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Still have a question?

Please contact us for more information.

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