FAQ

Fortress Clothing:

As seen on Shark Tank, Fortress Clothing® is an outdoor clothing brand that keeps your core warm, even when you’re wet. Using Aeris®, a patented insulation technology, Fortress Clothing locks in body heat and removes moisture, so you always stay warm. Fortress has a broad temperature range, so you feel comfortably warm moving in and out of the cold. The company has a full line of men’s and women’s clothing, including a base layer pull-over and pants, hooded vest, vest, jacket, hybrid hoodie, parka, balaclava, bibs, gloves and booties. See for yourself that Fortress really works with our money-back guarantee. Fortress Clothing: Warm to the core™

Fulfills All Four Elements of Warm Winter Clothing

Unlike other insulative technologies, Fortress covers all four factors of staying warm outdoors:

Warm When Wet

Fortress evacuates moisture, so you stay warm when you sweat or get wet.

Easy To Move

Our comparatively thin insulation eliminates unwanted layers.

Blocks Wind

By blocking the wind, our clothing drastically reduces wind chill.

Compact

Our clothing compresses well so you can tuck it into almost any nook or cranny.

Fortress Lets You Focus

When you’re wearing Fortress, you can forget about the cold and focus on your fun, your goals and the job to be done. Those who benefit the most include the following:

Outdoor Enthusiasts: Campers, Hikers, Hunters, Fishermen

Pursuing your passion out in cold weather is only fun when you’re warm. Whether you’re hiking uphill to take the perfect shot or huddled over an ice fishing hole, Fortress helps you outmaneuver the cold so you can enjoy the experience with friends and family. 

Snow Sports Athletes: Skiers, Snowboarders, Snowmobilers

Playing out in the snow can be amazing, or it can be a bust. Buying the equipment, taking time off work and traveling to your destination is all for naught if someone in your group is too cold to continue. And it’s all too easy to get sweaty and chilled after digging out a snowmobile. Fortress solves this problem, so now you don’t have to let the cold cut your day short.

Industrial Workers

Fortress’s FR-certified clothing allows oil, gas and construction workers to shed cumbersome layers while reducing fatigue, improving safety and mobility, skipping warm-up breaks and finishing more shifts. The result is tens of thousands of dollars in weekly productivity gains.

Public Safety, Military Personnel & Preppers

Patrolling your beat or achieving your mission in the cold doesn’t have to be miserable. When you feel warm, you stay sharp, respond quickly and anticipate unforeseen obstacles. Being warm gives you a definitive advantage over your adversary. And for preppers, nothing will keep you warmer than Fortress once your fuel stores run out.

Take Control of Your Environment

It’s not in our nature to let the cold dictate what we do. With Fortress, you can put Mother Nature in her place by staying comfortably warm from 40 above to 40 below or more. When you are warm to the core, you can take on the cold with new-found confidence. Take control with Fortress.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.